System Requirements

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Video Player Requirements

For the best presentation viewing experience, we recommend the following:

  • For Windows
    • Microsoft Windows 10, Windows 8, Windows 7
    • Microsoft Edge, Internet Explorer 10 or later
    • Latest Mozilla Firefox, or Google Chrome
    • If native HTML5 video playback isn't supported, Adobe Flash Player is required for Smooth Streaming playback (prompted to install this when attempting to view a presentation)
    • Broadband Internet connection
  • For Macs
    • Mac OS X 10.5.7 or later
    • Latest Apple Safari, Mozilla Firefox, or Google Chrome
    • If native HTML5 video playback isn't supported, Adobe Flash Player is required for Smooth Streaming playback (prompted to install this when attempting to view a presentation)
    • Broadband Internet connection
  • iPad
    • iPad (3rd generation and higher), iPad Air, iPad Air 2, or iPad Mini (1st generation and higher)
    • Apple iOS 8.0 or later
    • Apple Mobile Safari™
    • Wi-Fi or cellular data connection (3G or higher or higher for better results)
  • iPhone/iPod requirements
    • iPhone 5 and higher, iPod Touch (5th generation or higher)
    • iOS 8.0 or later
    • Apple Mobile Safari
    • Mediasite Mobile App (free download available from the Apple app store; not required for iOS 10+)
    • Wi-Fi or cellular data connection (3G or higher or higher for better results)
  • Android requirements
    • Android™ 4.4 or later
    • Chrome browser
    • Wi-Fi or cellular data connection (3G or higher or higher for better results)
  • Microsoft Surface
    • Windows 10, 8.1, or 8
    • Microsoft Edge or Internet Explorer 10.0 or later
    • Wi-Fi or cellular data connection (3G or higher or higher for better results)

FAQ - Frequently Asked Questions

  • Why doesn't the presentation appear?
    • If you're using a pop-up blocker, configure it to allow this site's pop-ups. You will need to change settings in your browser.
  • Why can't I hear audio?
    • Check that the computer you are using has speakers.
    • Check your volume controls. There are three areas you may find volume controls:
      • Player volume: Look for volume icon inside the Player.
      • Computer volume: Adjust the volume slider and confirm that Mute is not selected.
      • External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.