System Requirements

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Webcast Player Requirements

For the best presentation viewing experience, we recommend the following:

  • For Windows
    • Microsoft Windows Server 2008 (requires the Desktop Experience), Windows 8, Windows 7, Windows Vista, Windows XP, Windows Server 2003
    • Microsoft Internet Explorer 7.0 or later (IE8 is required if using the Mediasite 7 multiview player), Firefox 3.6 or later, or Google Chrome
    • Windows Media® Player 9.0 or later
    • Microsoft Silverlight® 5.0 or later. If Silverlight is not detected on your computer when viewing a presentation, you will be automatically prompted to install the plug-in. Silverlight only needs to be installed once and will then be available for watching any other presentations.
    • Broadband Internet connection (1.5 Mbps or higher download speed)
  • For Macs
    • Mac OS X 10.5.7 or later
    • Apple Safari, Mozilla Firefox, or Google Chrome
    • Microsoft Silverlight® 5 or later. If Silverlight is not detected on your computer when viewing a presentation, you will be automatically prompted to install the plug-in. Silverlight only needs to be installed once and will then be available for watching any other presentations.
    • Broadband Internet connection (1.5 Mbps or higher download speed)
  • iPad requirements
    • iPad2 or later
    • iOS 6.1 or later
    • Apple Mobile Safari™
    • Wi-Fi or cellular data connection (3G or higher for better results) 
  • iPhone/iPod requirements
    • iPhone 4.0 or later, iPod Touch 4th generation or later
    • iOS 6.1 or later
    • Apple Mobile Safari
    • Mediasite Mobile App (optional free download available from the Apple app store)
    • Wi-Fi or cellular data connection (3G or higher for better results)
  • Blackberry requirements (on-demand MP4 playback only)
    • Blackberry OS 10.0 or later
    • PlayBooks™ for QNX devices
    • Blackberry browser
    • Wi-Fi or cellular data connection (3G or higher for better results)
  • Android requirements
    • Android™ 4.0 or later (on-demand), Android 4.4.x (live).  Note: Android live support is limited to Dolphin browser on HLS capable Android devices running 4.4.x (KitKat), and the Mediasite EVP Server must be at version 7.0.10 or later.
    • Android browser
    • Wi-Fi or cellular data connection (3G or higher or higher for better results)
  • Microsoft Surface and Windows RT tablets (on-demand MP4 playback only)
    • Windows 8 or 8.1
    • Internet Explorer 10.0 or later
    • Wi-Fi or cellular data connection (3G or higher or higher for better results)

FAQ - Frequently Asked Questions

  • Why doesn't the presentation appear?
    • If you're using a pop-up blocker, configure it to allow this site's pop-ups. You will need to change settings in your browser.
  • Why can't I hear audio?
    • Check that the computer you are using has speakers.
    • Check your volume controls. There are three areas you may find volume controls:
      • Player volume: Look for volume icon inside the Player.
      • Computer volume: Adjust the volume slider and confirm that Mute is not selected.
      • External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.